Career Opportunities

Malaysia

Business Development Executive
– Source for partners and approach for business partnership, through official distribution or PI.
– Products sourcing
– Handle customer requests, inquiries and issues
– Promotion / campaign execution
– Discount setting, homepage / mega menu banners upload, price setting
– Product research
– Daily and monthly sales report
– Assisting in Product Operation tasks
– Provide Backup when colleague is on-leave and/or overloaded
– Product creations
– API settings
– Blog writing

OffGamers Store

– Products content writing
– Product Images upkeep
– Search keywords setting

Requirements:

  • Candidate must possess at least Diploma in Sales, Marketing, Public Relation or equivalent.
  • Minimum 2-3 years’ experience in gaming industries
  • Able to speak clearly, confidently and persuasively in English, Mandarin and Bahasa Malaysia
  • A people-person who loves networking and is great at building relationships
  • Aggressive, committed , results driven & has an eye for detail.

Interested candidates, please email your detailed resume to hr@offgamers.com


Intern – Content Marketing

Responsibilities:

– Assist in all areas of content marketing and web content creation
– Research on potential content publishing channels.
– Provide support and assistance for content distribution.
– Community engagement in local and gaming forums
– Record metrics for measurement and simple daily reporting
– Collaborate with Content Lead to generate content ideas
– Participate in content creation discussions
– Ad-hoc tasks as required from time to time

Requirements:

  • Candidate must possess or currently pursuing a Diploma in Marketing / Journalism /
    Communication / Business, or equivalent.
  • Must be able to write and converse proficiently in English (ability to write in Thai / BM /
    Chinese will be an added advantage)
  • Fast learner with ability to edit and understand new content.
  • Responsible, committed, and good time management skill.

Interested candidates, please email your detailed resume to hr@offgamers.com

Customer Support Executive

Responsibilities:

  • Manage daily task and meet SLA targets
  • Handle inbound and outbound calls
  • Attend to inbound enquiries, request and feedback received via email and chat
  • Good follow up skills
  • Liaise with appropriate departments to resolve issues brought up by customer
  • Enthusiastic, self-motivated and customer focused

Requirements:

  • Min SPM/STPM/Diploma in any discipline
  • Good command of written and spoken English
  • Knowledge of other foreign languages and local dialects is an added advantage
  • 6 months to 1 year experience in Customer Service and/or Customer Support and/or Live Chat Support.
  • 4-day work week
  • Willing to work on weekends / public holidays
  • Shift hours: 8.30am-8.30pm, 8.30pm-8.30am
  • Good computer skills, especially Microsoft Words
  • Good typing speed (min 40 wpm)

Interested candidates, please email your detailed resume to hr@offgamers.com


Outreach Content Writer
– Copyedit content written for the website, and other marketing materials
– Write content for research guides, product pages, and general website pages
– Develop content promoting products we carry within outreach campaigns
– Utilize basic SEO practices to ensure our content is optimized for the web
– Collaborate closely with team members to create exciting stories that promote OffGamers
– Maintain good working relationship with editors, bloggers, webmaster and site owners.
REQUIRMENTS:
– Degree in English, Writing, Communication, or Marketing
– Must be willing to take a brief copy-editing test
– Familiarity with content management systems, like WordPress
– Must have excellent writing, communication and organizational skills
– Superb writing skills that can be applied in a sales and marketing function
– Meticulous attention to detail, especially when it comes to spelling, grammar, and correct style
– A gamer at heart
Customer Support Representative – Home Based/Nightshift
Front Desk Personnel

Responsibilities:

– Providing support on walk-in customer’s inquiries
– Making calls to contact customers for currency product delivery
– Handling store front cash flow
– Preparing daily store front sales report
– Assist to provide customer support through the various communication tools:
a) Incoming calls
b) Email in the form of ticket
c) Interactive chat support system, if necessary

Requirements:

– Candidate must be at least a high school graduate or above. Fresh graduates are encouraged to apply.
– Ability to perform transactions at the point of sale accurately and efficiently.
– Ability to multi-task and possess the integrity to work under pressure
– Excellent communication skill in Malay, Mandarin, English and Cantonese. Other language would be an added advantage.
– 5-day work a week
– Computer literate with proficiency in word processing software.
– Good interpersonal skill
– Ability to work independently
– Working hours: 9:30am – 6:30pm.

Interested candidates, please email your detailed resume to hr@offgamers.com


Customer Support Representative – Home Based/Nightshift

Responsibilities:

  • Manage daily task and meet Service Level Agreements (SLA) targets

  • Handle high volume of tickets and calls in an efficient, effective and friendly manner

  • Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and payments

  • Makes a genuine effort to meet the needs of the customer and make their experience pleasant

  • Liaise with appropriate departments to resolve issues brought up by customer

  • Utilize available resources to efficiently handle customer requests

  • Providing excellent Customer Service

Requirements:

  • Prior experience within a retail or customer service environment preferred.

  • Excellent verbal and written communication skills including proper use of grammar and vocabulary.

  • Resilient character, possessing a high degree of patience and tolerance for stress.

  • Capable of regular, reliable and timely attendance based on the hours you selected or assigned.

  • Able to read and carry out various written instructions and follow oral instructions.

  • Good command of written and spoken English

  • Good command of written and spoken Mandarin is an added advantage

  • A secured high-speed Internet connection

  • Own computer/laptop and headset with microphone

  • Good typing speed (min 40 wpm)

  • Mandatory training will be provided at our office in Pudu, KL for 10 working days.

  • Can Start work immediately is an added advantage

  • Enthusiastic, self-motivated and customer focused

  • Flexibility to work split shifts, evenings, weekends and holidays

Remuneration:
You will receive an hourly base pay plus monthly incentives based on performance.

Schedule:
Work for 15 hours per week, generally Monday – Friday between the hours of 6pm-8am, dependent on schedule.

Work At Home

It’s convenient, but it doesn’t work for everyone. Although you’re home, your role is part of a virtual support center so you must be disciplined, available and resourceful to meet business demands. You’ll need a space free of distractions with a computer or laptop and stable internet connectivity (minimum Internet speeds of 2.0 Mbps upload and 5 Mbps download) in order to assist our customers. Please visit www.speedtest.net to test your current internet speeds.

Interested candidates, please email your detailed resume to 
hr @offgamers.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Senior Software Developer

Responsibilities:

Project Conception and Development Phase

  1. Presenting ideas for system improvements
  2. Feasibility and cost–benefit analysis, including the choice of application architecture and framework, leading to the budget and schedule for the project
  3. Defining technical architecture of the projects, including database schema
  4. Delivery of projects from conceptualization and visualization to technology mapping
  5. Manage own application development activities and ensure on time delivery of deliverable
  6. Coordinate and collaborate with Division Team Leader, Division Web Designer Team, and client
  7. Maintain quality of system :-
    • Fast loading
    • Ease to use
    • Secure
    • Maintainability
    • Flexible with future expansion /change of requirement
    • Meeting client requirement
    • Reliability
    • Comply coding practices and standard
    • Documentation

Project Testing Phase

  1. Schedule and confirm project Beta Testing timeline with Software Tester
  2. Provide detail test plan
  3. Build and verify test procedures
  4. Design and create test data and/or environment to support test activities
  5. Execute testing and validate actual results against expected results
  6. Verify results of quality assurance test
  7. Prepares reference for users by writing operating instructions

Project Operation and Maintenance Phase

  1. Maintains historical records by documenting application development and revisions

Monthly Routine

  1. Monthly report
  2. Other Duty
  1. Responding promptly and professionally to bug reports
  2. Prepare query or script to assist supervisor perform troubleshooting, report, etc
  3. Attend division weekly briefing to report project status, issue encounter and solution

Job Description

  1. Involve in application development full lifecycle
  2. Troubleshoot on-going operational issue
  3. Refactor and maintain quality of system
  4. Evaluate and identify new technologies for implementation

Requirements:

– Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
– Compulsory skill(s): PHP, JavaScript, HTML5, CSS
– Strong Knowledge in Yii Framework, MVC, jQuery and Bootstrap3.
– Optional Skill(s): Java, C#, IOS, Xcode, Objective C
– Database skill(s): MySQL, NoSQL
– Good practical experience developing web sites, portals and web based applications in any modern scripting language
– Good personality and desire to work in a team environment.
– Knowledge of secure and standard coding practices.
– Knowledge in mobile application development is an added advantage.
– Working knowledge of Linux servers
– Able to work under pressure and meet deadlines
– Applicants should be Malaysian citizens or hold relevant residence status.

Interested candidates, please email your detailed resume to hr@offgamers.com